No merchandise
may be returned without authorization. Manufacturer’s
defects or Door Hardware Etc mistakes may be returned within 30 days for a
replacement or a refund without penalty. Returns other than the above,
including exchanges, will be charged a 25% restocking fee. Orders returned
within 30 days after delivery are eligible for a refund minus restocking fee of
25%. All sales are final after 30 days. All items must not have been installed,
must be returned in original packaging, must include all parts originally
shipped, must have no writing on box and must be in resalable condition. All returns must be received within 2 weeks
after RGA authorization is assigned. Please allow up to a week for refunds to
process.
Please make
sure all returning items are packaged to prevent any damage while in
shipment. Any items received damaged due
to improper packaging will not be refunded.
1. Log
into your Door Hardware Etc account by clicking on My Account to start your
request for authorization.
2.
In
the Track Your Recent Orders section, click on the View Details link for the
order you would like to initiate the RGA for.
3.
Once
in the order, click on the "Add New RGA" button.
4.
Choose
the number of items you want to return in the Order Items section.
5.
In
the Order Return Options section, choose the Reason and Method for the return.
6.
Finally,
you can add comments in the Comments section. Once done, click Save RGA and you will receive an e-mail confirming your request for an RGA authorization.