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Terms and Conditions

The terms, policies and conditions (collectively known as "Conditions")described below govern the use of this site (referred to as "Door Hardware Etc" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions of  Door Hardware Etc.
Privacy Policy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Door Hardware Etc. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Credit Cards
We accept the following credit cards: Discover, Visa, MasterCard  and American Express. We also accept Paypal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placing your order.
Return Policy
No merchandise may be returned without an RMA number.  Manufacturers defects or Door Hardware Etc mistakes may be returned within 30 days for a replacement or a refund without penalty. Returns other than the above, including exchanges, will be charged a 25% restocking fee. Orders returned within 30 days after delivery are eligible for a refund minus restocking fee of 25%.  All sales are final after 30 days.All items must not have been installed, must be returned in original packaging, must include all parts originally shipped, must have no writing on box and must be in resalable condition.  All returns must be received within 2 weeks after RMA number was assigned. Please allow up to a week for refunds to process.  Log into your account to request an RMA authorization.
Shipping Policy
Shipping costs are a flat rate of $10.00 per order for all orders under $500. All orders that subtotal $500.00 or more before shipping charges and applicable sales tax are shipped free of charge UPS Ground. These rates are only for the 48 continental United States.  Emtek Products are custom made to your order and will take approximately 5 to 10 business days for shipping information to be available on ground orders. Products are sent from the manufacturer to our facility, the order is checked for accuracy, repackaged and then shipped to the customer. 
 
Expedited Shipping: To expedite your order you may choose UPS 2nd Day or Next Day shipping and your order will ship direct to you from Emtek's warehouse. Choosing UPS 2nd Day or UPS Next Day shipping will shorten the orders time in transit however not the processing time (two to three days) at Emtek's warehouse. UPS 2nd Day shipments will be received two business days after shipping and UPS Next Day will be received one business day after shipping. Emtek does not offer UPS-Saturday delivery. We can not guarantee delivery times. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Door Hardware Etc or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Taxes
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Alabama. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Door Hardware Etc shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Door Hardware Etc shall immediately issue a credit to your credit card account in the amount of the incorrect price
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of  Door Hardware Etc., Copyright © 2003-2017, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.